Effective Date: [11/02/2025]

1. Shipping Locations

We currently ship across  India only.

If your location is outside our delivery zones, we will notify you before processing your order.

2. Processing Time

Orders are processed within 8-14 business days after payment confirmation.

Processing time may be extended during peak seasons or due to unforeseen circumstances.

3. Shipping Time & Delivery Estimates

Once dispatched, orders typically arrive within:

Domestic Shipping: 8 to 14 business days

Delivery times may vary based on location, courier delays, or unforeseen events.

4. Shipping Charges

Shipping charges are calculated at checkout based on delivery location and package weight.

Free shipping may be available for orders above Rs 1999 .

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS.

You can track your package on the courier’s website.

6. Delays & Responsibility

We are not responsible for shipping delays caused by:

Courier service issues

Natural disasters or unexpected circumstances

Incorrect shipping addresses provided by the customer

If a package is lost in transit, we will assist in resolving the issue but do not guarantee replacements or refunds.

7. Damaged or Missing Items

If your package arrives damaged or incomplete, contact us within 7 days of delivery.

Provide photos/videos of the damage for our review.

8. Contact Us

For shipping-related inquiries, contact us at:
Email: contact@kathiki.com