Effective Date: [11/02/2025]

1. Order Cancellation

Customers may request order cancellations within 24 hours of placing the order.

Once the order has been processed or shipped, cancellations will not be accepted.

To request a cancellation, please contact us at contact@kathiki.com with your order details.

2. No Refund Policy

All sales are final. We do not offer refunds once an order has been confirmed.

Please review product details carefully before making a purchase.

3. Exceptions for Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of delivery.

Provide clear photos/videos of the issue for our review.

4. Contact Us

For cancellation requests or concerns about a damaged product, reach out to us:
Email: contact@kathiki.com